These Terms and Conditions set out the basis on which we provide removal and associated services in Highbury and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following words have the meanings set out below:
Client means the person, firm or company requesting our services.
We, us, our means the removal company providing the services.
Services means any removal, packing, unpacking, storage, furniture disassembly or reassembly, or related services that we agree to provide.
Goods means the items that are the subject of the Services.
Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions.
We provide residential and commercial removal services, including local moves in and around Highbury, as well as moves to and from other locations. The precise scope of the Services will be set out in your quotation or booking confirmation.
Any work or service that is not expressly included in our written quotation or booking confirmation will be treated as additional work, which we may agree to carry out at our discretion and which may be subject to additional charges.
3.1 Enquiries and quotations
You may request a quotation by providing full and accurate information about the properties involved, access, parking, number and type of items, and any special requirements. Quotations are based on the information provided and are subject to change if that information is incomplete or inaccurate.
All quotations are estimates only unless expressly stated to be a fixed price. We reserve the right to revise a quotation if the volume of goods, access conditions, or service requirements differ from those originally described.
3.2 Confirming your booking
Your booking is not confirmed until we have issued a booking confirmation and, where required, received any applicable deposit or prepayment. Verbal or provisional bookings do not create a binding Contract.
By confirming your booking, you warrant that you have the authority to accept these Terms and Conditions on behalf of all persons involved in or affected by the move.
3.3 Changes to your booking
If you wish to make changes to your booking, including changes to the date, time, collection or delivery address, or the scope of work, you must inform us as soon as possible. All changes are subject to our availability and may result in revised charges. We will confirm any agreed changes and adjustments to charges in writing where reasonably practicable.
You are responsible for ensuring that we have suitable access to both the collection and delivery addresses, including arranging any necessary parking permissions or permits. Any fines, penalty charges or additional costs incurred as a result of inadequate or restricted access, or failure to secure necessary permissions, may be added to your final invoice.
You must inform us in advance of any factors that may affect access or the safe and timely completion of the Services, such as narrow staircases, low ceilings, restricted doorways, lifts, or parking limitations.
We reserve the right to refuse to move items where, in our reasonable opinion, doing so would risk damage to property or goods, or pose a health and safety risk to our staff or others.
5.1 Prices
Our prices are based on the information you provide at the time of quotation, including the volume and nature of goods, distance, access, dates and times, and any additional services requested. Prices may be calculated on a fixed-fee or hourly basis.
5.2 Deposits and prepayments
We may require a deposit or full prepayment to secure your booking. Where a deposit is required, it must be paid by the date specified in the booking confirmation. If you fail to pay the deposit on time, we may treat your booking as cancelled by you.
5.3 Balance payments
Unless otherwise agreed, any remaining balance is payable on or before completion of the Services. We reserve the right to withhold delivery of goods or cease work if payment is not made when due.
5.4 Methods of payment
We accept payment by the methods specified in our quotation or booking confirmation. You are responsible for any bank charges or transaction costs associated with making payment.
5.5 Additional charges
We may apply additional charges in the following circumstances:
Delays caused by factors beyond our control, including waiting time due to keys, paperwork, or access issues.
Additional items or services not included in the original quotation.
Poor or unsafe access conditions that were not disclosed at the time of booking.
Circumstances requiring extra staff, equipment or time beyond that reasonably anticipated.
Any applicable congestion, toll or parking charges, and penalties incurred as a result of your instructions or omissions.
6.1 Your right to cancel or postpone
If you wish to cancel or postpone your booking, you must notify us as early as possible. The effective date of cancellation is the date on which we receive your notice.
We reserve the right to apply the following charges for cancellations or postponements:
More than 10 working days before the booked date: no cancellation fee, and any deposit paid will be refunded, less any non-recoverable costs incurred by us.
Between 5 and 10 working days before the booked date: a cancellation fee of up to 50 percent of the quoted price may be charged.
Less than 5 working days before the booked date, or on the day of the move: up to 100 percent of the quoted price may be charged.
Specific cancellation terms may be set out in your quotation or booking confirmation and shall take precedence where they differ from the above.
6.2 Our right to cancel or amend
We may cancel or amend your booking where necessary due to reasons beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. Where possible, we will offer an alternative date or time. Our liability in these circumstances will be limited to refunding any amounts you have paid for Services that are not provided.
You agree to:
Provide accurate and complete information at the time of quotation and booking.
Ensure that goods are properly packed and prepared for transport, unless you have booked our packing service.
Secure and remove any valuables, important documents, and prohibited items from the goods to be moved.
Be present or represented throughout the collection and delivery to provide access, instructions, and to check and sign any relevant documentation.
Ensure that all goods to be moved are owned by you or that you have the permission of the owner.
Unless expressly agreed in writing, we will not carry the following items:
Hazardous, flammable, explosive or illegal items.
Perishable goods or items requiring special temperature-controlled conditions.
Cash, jewellery, watches, precious metals, deeds, securities, or other high-value personal items.
Any animals or living organisms.
If we discover that any such items have been included without our prior consent, we may remove or dispose of them at your cost and without liability to you.
9.1 Our responsibility
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to goods or property will be limited as set out in this section.
9.2 Exclusions of liability
We will not be liable for:
Loss or damage arising from your failure to properly pack goods, unless we have provided a packing service.
Loss or damage to items packed by you in boxes or containers that we have not packed, where there is no evidence of external damage to the container.
Loss or damage arising from wear and tear, inherent defects, deterioration, or pre-existing damage.
Loss or damage to fragile items (including glass, mirrors, and electronic equipment) where they have not been appropriately packed or protected.
Loss or damage caused by circumstances beyond our reasonable control, such as acts of nature, traffic incidents not caused by our negligence, or third party actions.
9.3 Limits on liability
Unless otherwise agreed in writing, our total liability for loss or damage to goods, however arising, shall be limited to a reasonable cost of repair or replacement, taking into account age, condition, and depreciation, subject to an overall financial cap per Contract as specified in our quotation or booking confirmation.
We shall not be liable for loss of profit, loss of use, consequential or indirect losses, or losses arising from delays, unless caused by our negligence or breach of Contract and expressly provided for in writing.
9.4 Notification of loss or damage
You must inspect the goods and property as soon as reasonably possible after completion of the Services. Any apparent loss or damage must be reported to us in writing as soon as reasonably practicable, and in any event within 7 days of the move. We may not be liable for any claim made outside this time frame unless you can demonstrate that it was not reasonably possible to notify us earlier.
We operate in accordance with relevant waste and environmental regulations. Where we agree to remove and dispose of unwanted items, this will be treated as a separate chargeable service.
You agree that any items designated for disposal are your property and that you have the right to authorise their removal and disposal. We will dispose of such items at appropriately licensed facilities where required.
Certain items, including hazardous materials, electrical equipment and large appliances, may be subject to specific disposal regulations and additional charges. We reserve the right to refuse to collect or dispose of items that cannot be handled safely or lawfully.
We maintain appropriate insurance in connection with our business operations. Details of the relevant cover may be provided on request. It is your responsibility to ensure that you have adequate insurance in place for your goods and any specific risks not covered by our standard policies or limitations.
We will use reasonable endeavours to complete the Services within the estimated or agreed time. However, any times stated are estimates only and do not form a guarantee unless expressly agreed in writing.
We will not be liable for delays or failure to perform our obligations where such delay or failure is due to circumstances beyond our reasonable control, including but not limited to extreme weather, traffic disruption, road closures, accidents, vehicle breakdown, strikes, or public emergencies.
If you are dissatisfied with any aspect of our Services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it promptly. Any formal complaints should be submitted in writing, providing full details of the issue, dates, addresses, and evidence where available. We will investigate and respond within a reasonable timeframe.
We will collect and process personal data only to the extent necessary to provide the Services, handle payments, manage bookings, and meet our legal obligations. We will take reasonable steps to safeguard your personal information and will not sell your data to third parties.
By using our Services, you consent to the processing of your personal information in accordance with applicable data protection laws.
These Terms and Conditions and any dispute or claim arising out of or in connection with the Contract or the Services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16.1 Entire agreement
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior representations or understandings.
16.2 Variation
No variation of these Terms and Conditions shall be effective unless it is agreed in writing by us. Our failure or delay in exercising any right or remedy shall not constitute a waiver of that right or remedy.
16.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.4 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the Services, provided that this does not materially reduce the standard of service you receive.
By confirming a booking or permitting our staff to commence work, you acknowledge that you have read, understood and agree to these Terms and Conditions.
Booking the best removal services is easy because we are among the most affordable removal companies Highbury!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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